Privacy Policy

WHEN YOU ACCESS OUR WEBSITE YOU AGREE TO THIS PRIVACY POLICY.  IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, OR TO ANY CHANGES WE MAY SUBSEQUENTLY MAKE, YOU MUST IMMEDIATELY STOP ACCESSING OUR WEBSITE.  PLEASE NOTE THAT THIS PRIVACY POLICY CONTAINS NOT ONLY TERMS AND CONDITIONS, BUT ALSO YOUR CONSENT TO OUR PROCESSING, IN ACCORDANCE WITH THIS POLICY, OF THE PERSONAL INFORMATION MADE AVAILABLE BY YOURSELF ON OUR WEBSITE.

1.     Your right to privacy while using our website is very important to us (Cruzin Canines (Proprietary) Limited, hereafter referred to as “Cruzin Canines”).

2.     We respect your right to control how much information you provide to us and, save as specifically contemplated herein, we collect only information which enables us to ensure that your experience when using our services remains interactive and easy to use, such as your Internet Protocol address and Browser Information.

3.     Any other information that you provide us with, is subject to your consent and your knowledge.  Save as specifically contemplated herein, Cruzin Canines will never share any information you provide to us (name, telephone number, email address, etc.) with any other company or organisation that is not a Cruzin Canines business partner or affiliate, except if it is required to do so by law.  The information you provide will be kept confidential and will be used only to support your continued customer relationship with Cruzin Canines.

4.     Cookies are used to improve our service to you.  Please note that you may disable the use of cookies by configuring your browser preferences accordingly.  This website also uses analytics, which tracks traffic and sources internet protocol addresses and location, time on the website and what pages were visited.

5.     These are the guidelines we use for protecting any information you provide to us during your use of the website and our services:

a.     When you enter our website, we can determine your domain name and what browser and operating system you are using, but we cannot determine any personal information about you. Cruzin Canines uses this information only to ascertain technical implementation to ensure you get the best possible experience for the browser you are using.

b.     When using our website, you may wish to provide some information about yourself by completing an online form. For example, situations where we will ask you to complete an online form include:

·        When subscribing / creating an account online for the purpose of purchasing the products listed on our website;

·        If you would like Cruzin Canines to contact you via our contact page on our website;

·        Where you enter any competition which may be run by Cruzin Canines from time to time (if any);

·        If you would like Cruzin Canines to send you newsletters from time to time;

·        When subscribing to blog on our website;

·        When submitting feedback on our Customer Review page of our website.

Cruzin Canines may ask additional questions to ensure that our website and the content which we provide is in line with your needs. Each online form will clearly specify which information is required and which is optional by way of asterisks (*).

c.      The type of information which we may require from you includes the following:

·        First name;

·        Surname;

·        Email address;

·        Password;

·        Address/es (for billing and shipping purposes);

d.     You understand and hereby agree that the information which we require is necessary for the following reasons:

(i)               to enable Cruzin Canines to deliver the goods purchased by yourself to you;

(ii)              to ensure payment is made to Cruzin Canines by yourself in respect of your purchases (where you provide your credit card details to Cruzin Canines);

(iii)            to enable Cruzin Canines to contact you with regards to the products mentioned herein;

(iv)            to enable Cruzin Canines to contact you with regards to your participation in any Cruzin Canines competition in which you have entered;

(v)                to enable you to blog on our website;

(vi)            to enable you to submit feedback on our Customer Review page of our website;

(vii)           to carry out marketing and advertising to yourself, including for example, by sending you Cruzin Canines newsletters and/or emails.  You may at any stage opt-out from receiving future marketing and advertising information from Cruzin Canines. 

e.     You further understand and hereby agree that we may provide certain third party service providers and suppliers with some of the information contemplated above (i) to our third party courier service in order to deliver your order to you; and (ii) for the purposes of sending you marketing and advertising information in relation to Cruzin Canines’ services. We will only provide such third parties with information which is necessary in relation to the purpose for which it is being used.  You may at any stage opt-out from receiving future promotional information from any such third party, and Cruzin Canines shall, to the extent required by yourself, assist you therewith. Cruzin Canines undertakes that any personal information provided by yourself will be held securely and in accordance with the provisions of applicable laws, and Cruzin Canines shall ensure that any third party to whom Cruzin Canines provides such personal information as contemplated herein shall abide by the provisions of this paragraph.

f.       Cruzin Canines may however compile, use and share any information that does not relate to any specific individual and owns all rights to information of a statistical nature compiled by Cruzin Canines.

6.     Cruzin Canines retains the right to periodically update this policy. Notice of any revisions will be posted to this page.  

7.     This Privacy Policy, together with the Website Terms and Conditions which are available at www.petheaven.co.za/terms-and-conditions, sets out the general rules and policies governing your use of our website. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions.

Thank you for your interest in Cruzin Canines. We hope your visit to our website is pleasant and productive.